what to expect shipping car

Auto transport pick-up day is a crucial part of the vehicle shipping process. Being prepared can ensure a smooth experience and prevent any last-minute hiccups. Here’s what you can expect and how to get ready for the big day.

1. Communication with the Carrier

Expect a Call Ahead

Most auto transport companies provide an estimated pick-up window. The carrier will typically call you 24 to 48 hours before pick-up to confirm the details.

• What You’ll Confirm:
  • Pick-up address (ensure it’s accessible for a large truck).
  • Estimated time of arrival.
  • Any special instructions or concerns about your vehicle.

Pro Tip: Be ready to adjust your schedule slightly, as traffic, weather, or previous pick-ups can cause delays.

2. Final Vehicle Inspection

Walkthrough with the Driver

Before loading your vehicle, the driver will conduct a thorough inspection to document its condition.

• What Happens:
  • The driver will note any pre-existing damage, scratches, or dents on the Bill of Lading (BOL).
  • You’ll be asked to review and sign the BOL.

Why This Matters

The inspection ensures both parties agree on the vehicle’s condition before transport. It will also be used to resolve any claims if damage occurs during shipping.

Pro Tip: Take your own photos of the vehicle from all angles and close-ups of any existing damage for your records.

3. Vehicle Preparation Checklist

Ensure Your Car is Ready

Proper preparation speeds up the process and protects your vehicle during transport.

• Checklist for Pick-Up Day:
  • Remove personal items: Auto transporters are not licensed to carry personal belongings, and items can shift during transit.
  • Secure loose parts: Remove accessories like bike racks, antennas, or spoilers.
  • Reduce fuel level: A quarter tank is sufficient to reduce weight and prevent spillage.
  • Check for leaks: A leaking vehicle may not be accepted for transport.
  • Disable the alarm: Prevent unnecessary disturbances during transit.

Pro Tip: Double-check for forgotten valuables in compartments like the glove box or trunk.

4. Loading Your Vehicle

The Loading Process

Once the inspection is complete, the driver will load your vehicle onto the transport truck.

• What to Expect:
  • The driver uses specialized equipment, such as ramps or hydraulic lifts, to load the vehicle.
  • Soft straps or wheel chocks secure the car to prevent movement during transport.

Be Available

You may need to provide access to the vehicle or keys during loading. Ensure someone is present, even if it’s not you.

Pro Tip: If you live in an area with narrow streets or low-hanging branches, the driver may request to meet at a nearby open location, like a parking lot.

5. Receiving Documentation

Key Documents to Keep

After loading, the driver will provide you with a copy of the signed Bill of Lading (BOL).

• Why It’s Important:
  • Acts as the contract for transport.
  • Includes the pre-shipment condition of your vehicle.
  • Required for claims if there’s damage during shipping.

Pro Tip: Store the BOL safely; you’ll need it upon delivery for another inspection.

6. Flexibility and Patience

Expect Minor Adjustments

Auto transport logistics are complex, with drivers often handling multiple pick-ups and drop-offs. Factors like traffic, weather, or unforeseen delays can impact timing.

Pro Tip: Keep your phone handy on pick-up day to stay updated on any changes.

7. Payment (If Required)

Verify Payment Details

Some companies require partial payment at pick-up, while others collect payment upon delivery.

• Confirm with Your Carrier:
  • Accepted payment methods (e.g., cash, check, or credit card).
  • Any additional fees or deposits due at this stage.

Pro Tip: Always get a receipt for any payments made.

FAQs About Auto Transport Pick-Up Day

Can I designate someone else to release my car?

Yes, but inform the carrier in advance. The designated person must have proper identification and authority to sign the BOL.

What if I need to change the pick-up address?

Contact your carrier immediately to update the address. Keep in mind, changes might result in additional fees or delays.

Do I need to be there the entire time?

Not necessarily, but you or an authorized person must be present for the inspection and to hand over the keys.

Conclusion

Auto transport pick-up day can be stress-free with the right preparation. By communicating with your carrier, preparing your vehicle, and staying flexible, you’ll set the stage for a smooth shipping experience.

Ready to schedule your auto transport? Contact us today for a hassle-free quote and expert assistance!